db899 Privacy Policy
This Privacy Policy explains what personal information db899 collects from players in Bangladesh, how it is used, how it is protected, and what rights you have over your data.
1. Introduction
db899 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player who uses db899.org. This Privacy Policy sets out in plain language how we collect information, why we collect it, who we may share it with, how long we keep it, and what rights you have under applicable data protection principles. By registering an account or using any feature of db899, you acknowledge that you have read and understood this Privacy Policy.
This policy applies to all personal data collected through db899.org and any related communication channels, including email and customer support. It does not apply to third-party websites or services that may be linked from the platform — those services operate under their own privacy practices and we encourage you to review them independently.
All data transmitted between your device and db899 is protected by SSL encryption in transit.
db899 does not sell, rent, or trade your personal data to any third party for their own marketing use.
You may request a copy of the personal data db899 holds about you at any time by contacting support.
You may request deletion of your personal data, subject to our legal retention obligations and account status.
We use essential and analytics cookies. You can manage cookie preferences through your browser settings.
For any privacy-related query, contact us at [email protected]. We respond within a reasonable time.
2. Information We Collect
db899 collects personal data in three principal ways: information you provide directly when you register or use the platform; information generated automatically by your use of the platform; and, in limited circumstances, information received from third parties such as payment processors. The categories and examples below describe this in more detail.
When you create a db899 account, we collect your full name, date of birth, email address, phone number, and residential address. Where KYC (Know Your Customer) verification is required, we may also collect a copy of a government-issued identity document (such as a National ID Card or passport) and a selfie or proof-of-address document. This data is collected to verify your identity, confirm you meet the 21+ age requirement, and comply with applicable anti-money laundering obligations.
We collect data about your deposits, withdrawals, and gaming transactions, including the payment method used (for example bKash account reference, Nagad reference, or Visa/Mastercard partial card details), transaction amounts in BDT, and timestamps. We do not store full card numbers or payment credentials on our servers — payment processing is handled by regulated third-party payment service providers. Financial transaction records are retained in accordance with applicable law, including for anti-money laundering record-keeping requirements.
When you access db899 we automatically collect technical data including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and click-path data. This data is used to maintain platform security, detect fraud and unusual access patterns, improve platform performance, and comply with responsible gaming monitoring obligations. This data is collected using cookies and similar tracking technologies as described in Section 5 below.
3. How We Use Your Information
db899 uses the personal data we collect only for specific, lawful purposes that are set out in this section. We do not use your data for purposes incompatible with those for which it was originally collected without first informing you and, where required, obtaining your consent.
We use your registration, identity, and financial data to create and manage your db899 account; verify your identity and age; process deposits, wagers, and withdrawals; and communicate with you about your account, including responding to support queries, sending transaction confirmations, and notifying you of any material changes to these policies.
We use technical and usage data, combined with account data, to detect and prevent fraudulent activity, money laundering, and unauthorised access; to monitor for responsible gaming indicators; to comply with applicable anti-money laundering (AML) and KYC obligations; and to respond to lawful requests from regulatory authorities and law enforcement. This processing is necessary for us to operate a safe and compliant platform.
We use aggregated and anonymised usage data to understand how players interact with the platform and to improve our games, features, and user experience. Where you have consented or where permitted by applicable law, we may also use your contact details to send you information about promotions, bonuses, and new games relevant to your account. You may opt out of marketing communications at any time by contacting [email protected].
4. Sharing Your Information
db899 does not sell, rent, or trade your personal data to third parties. We share personal data only where strictly necessary and in the limited circumstances described below. All third parties with whom db899 shares data are required to handle that data in a manner consistent with applicable data protection standards.
To process your deposits and withdrawals, db899 shares the minimum necessary financial and identity data with regulated payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners. These providers process your payment data under their own privacy policies and are independently regulated. db899 does not store full payment credentials on its own servers.
db899 may disclose personal data to law enforcement agencies, regulatory authorities, or other bodies where required to do so by applicable law, lawful court order, or to protect the rights, property, or safety of db899, its users, or others. In such cases, db899 discloses only the data that is strictly required by the relevant legal obligation.
db899 works with third-party technology providers to operate and maintain the platform, including game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe), cloud infrastructure providers, and analytics services. These providers may have access to limited technical and usage data solely to perform their contracted services and are prohibited from using that data for any other purpose.
5. Cookies and Tracking Technologies
db899 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and collect anonymous analytics data about how the platform is used. A cookie is a small text file placed on your device by a website. Cookies do not contain your name, payment details, or password.
These cookies are strictly necessary for the platform to function. They enable core features such as your login session, account balance display, and security protections. Without these cookies, db899 cannot be used. You cannot opt out of essential cookies while using the platform.
We use analytics cookies to understand aggregate usage patterns — for example, which games are most popular, how long users spend on different sections of the platform, and which features may need improvement. Analytics data is processed in aggregated, anonymised form and is not used to identify individual users. You may disable analytics cookies through your browser settings or device privacy controls without affecting your ability to use the platform.
6. Data Security
db899 applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers; access controls limiting which db899 personnel can access personal data; secure storage of sensitive documents submitted for KYC verification; and regular security assessments of our platform infrastructure.
While db899 takes all reasonable precautions, no system is completely immune to security risks. If you believe your db899 account has been compromised or that your personal data has been involved in a security incident, you should contact [email protected] immediately. db899 will investigate promptly and, where required, take appropriate steps to remediate the issue and notify affected users.
7. Data Retention
db899 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to provide platform services to you, maintain records required by applicable anti-money laundering and KYC laws (typically a minimum of five years following account closure), and resolve disputes or enforce our Terms and Conditions. When personal data is no longer required for any of these purposes, db899 will securely delete or anonymise it in accordance with our internal data management procedures. If you request account closure, db899 will retain the minimum data required by law and delete all other personal data within a reasonable period following account closure.
8. Your Rights
As a player using db899, you have the following rights in relation to your personal data. To exercise any of these rights, contact db899 support at [email protected] with your account details and a description of the right you wish to exercise. db899 will respond within a reasonable period.
You have the right to request a copy of the personal data that db899 holds about you. We will provide this in a structured, commonly used format. We may ask you to verify your identity before releasing personal data to ensure that data is not disclosed to an unauthorised person.
If you believe that any personal data db899 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update some account information (such as your email address or phone number) directly within your account settings. For corrections to identity or KYC data, please contact [email protected].
You may request that db899 delete your personal data. This right is subject to our legal obligations — for example, we are required to retain certain financial and identity records for a minimum period under applicable AML regulations and cannot delete those records on request before the required retention period has elapsed. Where deletion is not possible in full due to legal obligations, we will inform you of what data can be deleted and what must be retained, and why.
9. Third-Party Links
db899 may from time to time reference third-party services such as payment providers in informational content. db899 does not control those third parties and is not responsible for their privacy practices. This Privacy Policy applies solely to data processed by db899 through db899.org. We encourage you to review the privacy policies of any third-party services you choose to use in connection with your db899 account.
10. Children's Privacy and the 21+ Rule
db899 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on db899, please contact [email protected] immediately so that we can investigate and act promptly.
11. Changes to This Privacy Policy
db899 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. Where required by law or where changes significantly affect your rights, we will notify registered account holders by email or in-platform notification. Your continued use of db899 after updated policy is published constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated policy, you should stop using the platform and contact [email protected] to request account closure.
12. Contact and Privacy Queries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact db899 support at [email protected]. Include your registered account email address and a description of your query so that we can respond efficiently. db899 is committed to handling all privacy queries fairly and promptly.
db899 is committed to handling your personal data with care, transparency, and respect. If you have questions about how your data is used or wish to exercise your rights, email [email protected] — we are here to help.
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